Case File 6 - Senior eBilling Coordinator - Top 50 law firm
Tell us a little about what your current position involves on a day to day basis:
My role is primarily responsible for reviewing invoices raised for eBilling clients' to check they comply with the Outside Counsel Guidelines. I then generate LEDES files using the firms ERP system, manually manipulating as necessary and uploading the clients' chosen eBilling intermediary platform.
Other responsibilities include maintaining the data held in each eBilling intermediary platform, submitting accrual information adhering the clients' deadline, Invoice rejection management and implementing the onboarding for any new eBilling clients.
One of the key parts of my role is to interact with a wide range of contacts, internal (billing/credit control team, Partners, Associates, Secretaries) & external (Clients, eBilling Intermediaries).
Every role has its ups and downs. What are the good, the bad and ugly parts of your current position?
The varied workload & continuous development of new skills, I would say I've learnt something new in eBilling every week as more and more clients move over.
Not every eBilling intermediary is as good as the next, and this can sometimes be very frustrating when trying to complete daily tasks.
Same issue regarding client requirements, not every ERP system can handle certain requirements so work-arounds need to be found.
Being the 'go to' person for eBilling (internal & external) can sometimes requires you handling difficult conversations/questions which are not always related to you, but you are expected to resolve.
What advice would you give to someone eager to develop their career within eBilling?
I think it always helps if you have an understanding of the areas in finance that surround eBilling, mainly billing & credit control, so that you understand the process from start to finish.
Understanding the various LEDES formats, in depth knowledge of the file types is the key in spotting and resolving errors quickly.
What is your number one tip on how to be successful in the role of a Senior eBilling Coordinator?
Confidence, flexibility and good customer service. Having the confidence in knowing your subject and the ability to provide advice, with a flexible approach, helps build and develop relationships whether this is internal or external. This is always good to have as you never know when you might need a favour!
If you were hiring for your team, what stands out to you when reviewing applications?
- Willingness & motivation to learn or develop their skills.
- Good eye for detail
- Problem solving skills – trying to find an error in a 1000 line LEDES file can be a nightmare!
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